Privacy Policy

Landlords

As you are aware from the 25 May 2018 the new GDPR regulations came into force.
Heritage Estates take your privacy seriously and can assure you we will only use the information held to administer the services you request from us.
As you know you when you signed your instruction agreement with us this means you have agreed for us to contact us using either email / landline / mobile / address and also your bank details so we are able to carry out our service.
All your details are stored in paper files which are locked away and also on our in house data system.
By law we are required to keep all data for 6 years of which after this time all will be destroyed.
However, if you feel any of the information we may hold is incorrect please contact us on 01458 830877 or [email protected].
If you are not satisfied with our response or believe your data is not being processed correctly in accordance with law you can complain to the ICO. (Information Commissioners Office)

Tenants

As you are aware from the 25 May 2018 the new GDPR regulations came into force.
When ever any potential person registers for properties then you will asked for various types of contact details so we are able to contact you for potential viewings and alerts.
If you find a property we will of course need to establish various information and this may involve, bank statements, credit checks, references, accounts referencing and financial status in order for us to proceed.
Once you have found a property we will of course need your contact details for the landlord / Agent as there may be times during the tenancy that contractors will require access to complete general maintenance etc.
All your details are stored in paper files which are locked away and also on our in house data system.
We are required by law to keep all data for 6 years, after this time this will be destroyed.
However, if you feel any of the information we may hold is incorrect please contact us on 01458 830877 or [email protected].
If you are not satisfied with our response or believe your data is not being processed correctly in accordance with law you can complain to the ICO. (Information Commissioners Office)